Refund policy
Return & Refund Policy
We want you to love your Athena purchase. If you're not completely satisfied, here's how we can help:
Returns
You have 7 days from the date you receive your item to request a return.
To qualify for a return:
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The item must be unused, unworn, with tags attached, and in its original packaging.
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You must provide a receipt or proof of purchase.
To begin a return, please email us at nidalshamcedeen@athenaabags.com. Once your request is approved, we’ll send you a return shipping label along with instructions on how to send your item back.
Note: Returns sent without prior approval will not be accepted.
Damaged or Incorrect Items
Please inspect your order as soon as it arrives. If you receive a damaged, defective, or incorrect item, contact us immediately at nidalshamcedeen@athenaabags.com so we can make things right.
Exchanges
If you need a different item, the fastest method is to return the original and place a new order once your return is accepted.
Refunds
Once we receive and inspect your return, we’ll let you know if your refund is approved. If approved:
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A refund will be issued to your original payment method within 10 business days.
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Please note that your bank or card provider may take additional time to process the refund.
If more than 15 business days have passed since we approved your return, contact us at nidalshamcedeen@athenaabags.com.